Required experience and skills:
- Soft skills: precision and clarity (oral, written), project management skills, communicative (within team and with IST & other partners), ability to compromise on solutions with multiple parties (business, IT, …), flexibility (in peak periods extra efforts may be required), fast learner, team player, proactive behaviour
- Business experience: 3-5 years of professional experience in banking, project environment, experience in payments back office processes and knowledge of account maintenance handling.
- Technical expertise: design of the process solution to set up to be compliant to the account switching regulation, impacts analysis of this solution (verify the departments involved and include them at the appropriate step), coordination with the involved parties (branches, back-offices, …), development of process descriptions and detailed work instructions for operational, departments & back-office end-users, development of training material for backoffice end-users, organization and execution of training sessions for back-office end-users, development and execution of communication plan towards impacted parties (back-office users, Business Line, branches, …)
- Functional expertise: Expertise in business change (process, training & communication) in a coordination role, Proven ‘change agent’ to prepare a running organization to introduce a reviewed way of working to fit a new regulation