Job Details

Senior Process Analyst


Mission Description:

  • The Account Switching project aims at making easier for Bank customers to switch their account and the attached facilities (e.g. standing orders) from one bank to another. This results from European codes of conduct that have to be in place for November 1st, 2009. We are actively searching 1 senior process analyst to develop the process solution of this project. This includes the design, development and delivery of all process and business change material for the project.

Required experience and skills:

  • Soft skills: precision and clarity (oral, written), communicative (within team and with IST & other partners), ability to compromise on solutions with multiple parties (business, IT, …), flexibility (in peak periods extra efforts may be required), fast learner, team player,
  • Business experience: 1-3 years of professional experience in banking, project environment,
  • Technical expertise: participation to the design of the process solution to set up to be compliant to the account switching regulation, impacts analysis of this solution, coordination with the involved parties (branches, back-offices, …), development of process descriptions and detailed work instructions for operational departments & back-office end-users, development of training material for backoffice end-users, organization and execution of training sessions for back-office end-users, development and execution of communication plan towards impacted parties (back-office users, Business Line, branches,…)
  • Functional expertise: Expertise in business change (process, training & communication) in a coordination role, Proven ‘change agent’ to prepare a running organization to introduce a reviewed way of working to fit a new regulation


  • Languages: French and Dutch
  • Location: Brussels
  • Start date: asap
  • Duration: 5-6 months
Interested? Please send your cv to with a reference to the jobid or contact us on +32 477 255 958.