CUSTOMER SERVICES - Business Analysis

Continual search for Business Improvements starts with good Business Analysis. This implies a proper understanding of the as-is situation, identification of the business needs and areas of improvements, and a clear definition of the to-be situation. All these are prerequisites to the design and implementation of any solution.

BABOK® defines Business Analysis as the set of tasks, knowledge, and techniques required to identify business needs and determine solutions to business problems. Solutions often include a systems development component, but may also consist of process improvement or organizational change. Business Analysis includes all the disciplines around Requirements and Business Process Management.

Our offering consists of:

  • A team of Business Analysts and Architects highly skilled in various approaches and techniques (CMMi, Six Sigma, RUP, UML, BPMN, SOA, etc);
  • Expertise in a wide set of business domains (Banking, Insurance, Telecom, Utilities, Professional Services, etc)

Typical missions we can run:

  • Business Process Management – Design and model business processes, implement changes, monitor and optimize them and measure improvements;
  • Requirements Management – Collect and develop requirements specification;
  • Solution Testing – Prepare the test plan, validate a solution against the requirements;
  • Etc …


Keywords, tools and techniques::

  • Use Case
  • Activity Diagram
  • SWOT Analysis
  • Process Flow
  • Business Concept Model
  • Web Services
  • Data Flow
  • BPMN
  • Requirements Elicitation
  • Traceability Matrix
  • FURPS+
  • Root Cause Analysis
  • Work Breakdown Structure
  • Class Diagram
  • Entity-Relationship
  • Sequence Diagram
  • UML
  • SOA
  • CRUD Matrix
  • Component Based Development
  • and many more ...