CUSTOMER SERVICES - Program and Project Management

Professional project management is key to project success. Our Project Managers have demonstrated experience, knowledge and skills to lead and direct project teams to meet project objectives.

We have gained expertise in the most widely used project management methodologies, including but not limited to the PMBOK® (PMI), Prince2® and Scrum®

PMBOK® defines Project Management as the application of knowledge, skills, tools and techniques to project activities to meet project requirements and objectives.

Our offering consists of:

  • A team of professional Project Managers with proven knowledge and experience in project management methodologies(PMI, Prince2, Scrum, etc);
  • A track record of successful project deliveries (on-time, on-scope, on-budget);
  • A pragmatic approach, backed by best practices and leading-edge tools and techniques allowing all the project stakeholders to benefit from the project results.

Typical missions we can run:

  • Bringing the right profile(s) to manage your project or support your project management team (Project, Program or Portfolio Manager, Test Manager, Vendor Manager, Change Manager, etc)
  • Setting up a project management or support office (PMO/PSO);
  • Developing project management deliverables (Business Case, Project Management Plan, Project Charter, Project Scope Statement, Master Test Plan, etc);
  • Training and Coaching your team to project management methodologies, tools and techniques;


  • See our Success Stories page for examples of successful project management missions
  • See our PM competences page for details on our project management expertise

Golden rules:

  • Know your objectives, your team and your stakeholders
  • Spend Time on Planning and Design
  • Promise low and deliver high
  • Iterate! Increment! Evolve!
  • Stay on track
  • Manage Changes
  • Test early, Test often
  • Keep an open mind
  • Balance competing requirements (triple constraint)

Keywords, tools and technique:

  • Work Breakdown Structure
  • Business Case
  • Earned Value
  • Project Charter
  • Decomposition
  • Schedule Compression
  • Critical Path
  • Variance Analysis
  • Product Backlog
  • Work Package
  • Resource Leveling
  • Rolling Wave
  • Burn Down Chart
  • Resource Breakdown Structure
  • Probability and Impact Matrix
  • Responsibility Assignment Matrix
  • Benefit Measurement
  • Forecasting
  • Reserve Analysis
  • Bottom-up Estimating
  • Risk Register
  • Progress Report
  • Issue Log
  • Communication Channels
  • Lessons Learned
  • Sprint Backlog
  • and many more ...